Singapore Deliveries

Spend over $150 to enjoy free shipping within Singapore.
Delivery Method		Cost	Estimated No. of Working Days	Order Tracking
Standard	Order below SGD150	SGD3.50	3 - 4 working days	Yes
	Orders below SGD150, with SmartPac included	SGD5.50
	Orders above SGD150	FREE
	Orders above SGD150, with SmartPac included	SGD3.80
Next Day		SGD5.00	2 - 3 working days	Yes

 

All paid orders will be dispatched within 1-2 working days and you will receive a notification email with a tracking number when your order is shipped.

All Singapore orders are shipped via our courier partner, NinjaVan. In the event where our courier partner may not be able to call you, please ensure that you provide a delivery address where the shipment can be received and signed for.

If our courier is unable to get a signature, they may leave the parcel with a neighbour or in a place they deem to be safe. They will attempt to redeliver your order up to two times.

SmartPac Returns and Exchanges

We've updated our exchange and return policy to make exchanges and returns a little easier.

Simply select the shipping option with 'SmartPac included' at checkout.

Order Tracking

You will receive a tracking number in the shipping notification email when an order is shipped.
To track your package in Singapore, visit this link https://www.ninjavan.co/en-sg/tracking and enter the tracking number.

International Shipping

Esse ships worldwide to the following destinations. We partner with DHL Express for USA, Australia, New Zealand and Hong Kong to deliver your orders within 5-7 working days.

A table of the estimated shipping costs can be found below. Please note that the actual shipping cost will be reflected at checkout.

Delivery Method	Cost	Estimated No. of Working Days	Order Tracking
Canada	CAD40.00 Free shipping for purchases over CAD350	5-7 working days	Yes
United States	USD30.00 Free shipping for purchases over USD350.
Australia and New Zealand	SGD40.00 Free shipping for purchases over SGD350
Malaysia	SGD15.00 Free shipping for purchases over SGD250	5 - 10 working days	Yes
Hong Kong	SGD20.00 Free shipping for purchases over SGD300
Rest of Asia	Varies by country; calculated in SGD or local currency at checkout
Rest of the world	Varies by country; calculated in SGD or local currency at checkout	7 - 20 working days	Yes

 

Order Tracking

You will receive a tracking number in the shipping notification email when an order is shipped.

Customs and Import Charges

Custom and import duties may be charged when the shipment arrives in the destination country. These charges have to be paid by the recipient. Please contact your local customs office for current charges.

Pre-orders and Backorders

The shipping duration for pre-orders and backorders have been indicated on the product pages. Please note that it takes approximately 4 - 6 weeks for pre-orders and backorders to ship.